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Solution: The client identified
the portion of the design process that needed immediate
priority focus. Synergy conducted extensive interviews with
key team members and internal customers to identify
contributing factors, then drew on internal expertise and
published research to pinpoint relevant industry best
practices. Armed with the information from the interviews
and research, Synergy designed custom training using the
case method. The design team used this interactive training
to analyze how real companies handled similar problems in
real situations. Synergy immediately followed the training
with a facilitated process improvement session. The design
team learned how to analyze its existing process and design
a new one. The team identified improvements that customized
the best practices to their unique situation.
Result: The design team improved
their design capabilities, matching their culture and unique
needs. Buy-in was strong because they designed the
improvements themselves, rather than im-porting someone
else’s approach. The team also learned an effective method
for making improvements that they can apply in the future. |
