Firefighting: Don’t Reward the Arsonist
Firefighting is a self-perpetuating cycle that ultimately engulfs an organization. It is caused by four behavioral biases, but there are ways to fight back and reduce damaging firefighting.
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Don’t Cheerlead During a Crisis
Instead of a call to action, in times of crisis people need “holding” – guidance on how to move with purpose. Holding acknowledges difficulty without giving in to powerlessness. Here are some pragmatic ways you can hold your organization.